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HP Recommended
HP Laptop 14-ck0xxx
Microsoft Windows 10 (64-bit)

I accidentally dropped my laptop on its left side, and when I picked it up the laptop was closed, so i opened it and checked for damages on it, there were none, the bottom left of the screen however was slightly open, i snapped it close right away. When i turned it on it was alright, for a few minutes, later the screen went black. It was black for a long time so I shut down my laptop by long pressing the power button andturned it on again. But when i turned it on, its not working anymore. It will always show this... 

20210204_180505.jpg

Preparing Automatic Repair. And then it goes directly to here...

20210204_173607.jpg

Recovery  your pc/device needs to be repaired, a required device isn't connected or can't be accessed. Error code :0xc0000185

I've tried every option but I just don't understand it. Can y'all help me please 🙏. All of my school work is in here.

1 REPLY 1
HP Recommended

@Stew_ 

Dropping a laptop is the worst thing you can do, as that always causes severe damage -- usually to the screen, and always to the internal hard drive -- which is likely what happened to yours.

 

It will not boot with a damaged drive.

 

Since you apparently, despite the presence of critical files on your laptop, did not bother to make backups, then all you can do NOW is follow the instructions below to use a working PC to make USB bootable media and see if you can use that to get the laptop started and copy files to a USB stick:

 

If your PC can not boot into Windows, a way around that is to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to boot your PC even if the hard drive is not working:
1) Download and install Macrium Reflect (MR) from this link: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, read this thread about using PE Explorer -- a simple file explorer: https://forum.macrium.com/PrintTopic15803.aspx

If your disk still works, you might be then able to retrieve some files and folders from it.

Good Luck



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