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Locked

‎01-31-2021 04:06 AM

HP Recommended
Product: X7T77UA
Operating System: Microsoft Windows 10 (64-bit)

Its stuck on "preparing automatic repair"I tried to go to system recovery by pressing "F11" but all it did was display the message "Please wait" and its been like this for 4 hours or so if anybody have any idea how to fix it please let me know thank you

 

1 REPLY 1

‎01-31-2021 05:42 AM

HP Recommended

Most likely when the laptop was dropped. it damaged the hard drive, especially if it was on at the time.  Turn it off, then use this procedure to run the diagnostics to see what damage was done.

Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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