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Locked

‎06-10-2021 04:04 PM

HP Recommended
Product: Probook 4530s
Operating System: Microsoft Windows 7 (64-bit)

My mom has had this notebook for years and still works perfectly fine. She passed it down to me since I'm going to college and needed a notebook at least until I get a better one. The problem is that it is protected with HP Protecttools and we both forgot the password (it's been a decade). Therefore, all content can only be accessed with her fingerprint. I can't add my own fingerprint since we need the password. Is there any way to reset the password?

1 REPLY 1

‎06-12-2021 03:48 PM

HP Recommended

Hi GiTheAlpaca,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

 

I work on behalf of HP.
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