Post new question
Question
Reply
 
Community Manager
Posts: 1,563
Member Since: ‎12-02-2014
Message 1 of 12 (15,034 Views)
Accepted Solution

I forgot my password can HP help me reset it

Product Name: Notebook PC

I have forgotten my password for my HP Notebook, can HP help me reset it?

 

Thanks

bill

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
Accepted Solution

Re: I forgot my password can HP help me reset it

Reset the Microsoft connected account password

 

HP recommends using a Microsoft connected account (MSA) to log in to Windows. With a Microsoft connected account you log into Windows using your email address and the password can be reset using a different device at any time. You do not need a Microsoft or Hotmail email address to set up a connected account. Any email address will work.

 

To reset your password for an MSA account follow these steps:

  1. Open an Internet browser and navigate to the Microsoft Reset your password Web page: https://account.live.com/password/reset.
  2. Select I forgot my password, and then click Reset your password.
  3. Follow the on-screen instructions to reset your password.

When the password is reset, you will be able to use your Microsoft account with the new password to sign in to Windows 10 and Windows 8. Make sure your computer is connected to the Internet before you attempt to sign in.

For more information about recovering your Microsoft account password see:

 

 

Reset a local user account password in Windows (all versions)

 

If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten.

HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and can’t remember your password, you will be directed by HP support to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.

 

Create a password reset disk

 

To complete these steps, you'll need removable media (a USB flash drive).

  1. Insert your removable media.
  2. Open User Accounts by clicking theStart button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
  3. In the left pane, clickCreate a password reset disk, and then follow the instructions. Make sure you store the password reset disk in a safe place.

Reset your password using the password reset disk

 

If you enter the wrong password when you attempt to log on, Windows displays a message that the password is incorrect.

  1. Click OK to close the message.
  2. Click Reset password, and then insert your password reset disk or USB flash drive.
  3. Follow the steps in the Password Reset wizard to create a new password.
  4. Log on with the new password. If you forget your password again, you can use the same password reset disk. You don't need to make a new one.

 

For more options for recovering your local account password see

 

Information about other password types

 

Password Type

 Options

Power On / BIOS Password

HP does not capture or retain any BIOS password data, so HP cannot recover your local BIOS or power-on password.

 

Notebooks, Desktop all-in-ones and tablets - HP can remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply).

 

Desktop PCs - There are jumpers on the system board that are designed to remove BIOS and power on passwords. Search for the specifications documentation on your PC. Find the document outlining the system or motherboard to locate CMOS and or password jumpers.

Chromebook

See What to do if you forget your sign-in password (Chrome OS)

Android

See What to do if you forget your sign-in password, pattern, or PIN (Android OS)

Microsoft Applications

See the Microsoft Account Security site. 

All Other Web site or Applications

Contact the website or application developer

 

View solution in context
Professor
Posts: 1,305
Member Since: ‎12-05-2008
Message 2 of 12 (15,031 Views)

Re: I forgot my password can HP help me reset it

[ Edited ]

Reset the Microsoft connected account password

 

HP recommends using a Microsoft connected account (MSA) to log in to Windows. With a Microsoft connected account you log into Windows using your email address and the password can be reset using a different device at any time. You do not need a Microsoft or Hotmail email address to set up a connected account. Any email address will work.

 

To reset your password for an MSA account follow these steps:

  1. Open an Internet browser and navigate to the Microsoft Reset your password Web page: https://account.live.com/password/reset.
  2. Select I forgot my password, and then click Reset your password.
  3. Follow the on-screen instructions to reset your password.

When the password is reset, you will be able to use your Microsoft account with the new password to sign in to Windows 10 and Windows 8. Make sure your computer is connected to the Internet before you attempt to sign in.

For more information about recovering your Microsoft account password see:

 

 

Reset a local user account password in Windows (all versions)

 

If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten.

HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and can’t remember your password, you will be directed by HP support to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.

 

Create a password reset disk

 

To complete these steps, you'll need removable media (a USB flash drive).

  1. Insert your removable media.
  2. Open User Accounts by clicking theStart button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
  3. In the left pane, clickCreate a password reset disk, and then follow the instructions. Make sure you store the password reset disk in a safe place.

Reset your password using the password reset disk

 

If you enter the wrong password when you attempt to log on, Windows displays a message that the password is incorrect.

  1. Click OK to close the message.
  2. Click Reset password, and then insert your password reset disk or USB flash drive.
  3. Follow the steps in the Password Reset wizard to create a new password.
  4. Log on with the new password. If you forget your password again, you can use the same password reset disk. You don't need to make a new one.

 

For more options for recovering your local account password see

 

Information about other password types

 

Password Type

 Options

Power On / BIOS Password

HP does not capture or retain any BIOS password data, so HP cannot recover your local BIOS or power-on password.

 

Notebooks, Desktop all-in-ones and tablets - HP can remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply).

 

Desktop PCs - There are jumpers on the system board that are designed to remove BIOS and power on passwords. Search for the specifications documentation on your PC. Find the document outlining the system or motherboard to locate CMOS and or password jumpers.

Chromebook

See What to do if you forget your sign-in password (Chrome OS)

Android

See What to do if you forget your sign-in password, pattern, or PIN (Android OS)

Microsoft Applications

See the Microsoft Account Security site. 

All Other Web site or Applications

Contact the website or application developer

 


I am an HP employee.
Professor
Posts: 2,596
Member Since: ‎02-17-2015
Message 3 of 12 (15,009 Views)

Re: I forgot my password can HP help me reset it

Hi!, Bill_F:

 

If you have any Android Tablet and/or Smartphones, of many brand's, you can, perform ...

 

1) Hard Reset.

2) Soft Reset.

3) Recovery Mode.

 

From ... http://www.hardreset.info/devices/hp/?p=1

Welcome, to this Forum !.

Thank you soo much, by trusting in HP !.

Top Contributor (Gold 2016) - Expert Provost, in Spanish Forum (http://h30467.www3.hp.com).

Kind Regards.
Maké.
Student
Posts: 1
Member Since: ‎04-22-2016
Message 4 of 12 (14,894 Views)

Re: I forgot my password can HP help me reset it

New hp pavilion with new hotmail email password account that has never been used .
I tried resetting using MSA to reset password but because I haven't used the account and it seems I may have made a mistake when entering my phone number I can't get a code sent to me to reset password. I haven't used the account so I have no emails to use to complete the other clarification steps. What are my options? I still have my sales receipt but I am no where near to where I purchased the laptop.
Professor
Posts: 2,596
Member Since: ‎02-17-2015
Message 5 of 12 (14,881 Views)

Re: I forgot my password can HP help me reset it

[ Edited ]

Hi!, @Sopb:

 

Welcome, to Forum !.

 

See, this link ... http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

 

 

Welcome, to this Forum !.

Thank you soo much, by trusting in HP !.

Top Contributor (Gold 2016) - Expert Provost, in Spanish Forum (http://h30467.www3.hp.com).

Kind Regards.
Maké.
Professor
Posts: 1,305
Member Since: ‎12-05-2008
Message 6 of 12 (14,874 Views)

Re: I forgot my password can HP help me reset it

[ Edited ]

Sopb,

 

Just so I understand, you set up the Windows 10 user account using the Hotmail account?

You forgot the password for the Hotmail account and the Windows login?

The PC is new, is there data on the PC or anything important you haven't backed up?

 

When you go thru the Windows reset link, the screen appears "We need to verify your identity," did you try the email and the phone unsuccessfully?  If so, what happened when you selected "I don't have any of these?"

 

Were you asked to fill out a security questionaire?  "You may be asked to fill out a security questionnaire, you’ll be asked for info like the subject lines of email you recently sent from your account, your birthdate, credit card info, and other details only you would know. There may be a 30-day waiting period to get full access to your account."

 

If you were unable to complete the security questionaire satisfactorily then you may need to consider starting over with a fresh install of Windows 10 using HP Recovery Manager.  See the "Recovery when Windows 10 does not start correctly" section of this page: https://support.hp.com/us-en/document/c05336119 (Link Updated 04/25/2017)

 

-wes


I am an HP employee.
Tutor
Posts: 17
Member Since: ‎02-22-2016
Message 7 of 12 (14,258 Views)

Re: I forgot my password can HP help me reset it

This is the main password. Recently I have been having problemstyping some keys. Only today, the v wouldn't work.

Tutor
Posts: 17
Member Since: ‎02-22-2016
Message 8 of 12 (14,257 Views)

cannot type main password, keyboard would let me type a letter in my password

This is the main password. Recently I have been having problemstyping some keys. Only today, the v wouldn't work.

Tutor
Posts: 17
Member Since: ‎02-22-2016
Message 9 of 12 (14,255 Views)

keyboard problems, main password. I know the oassword

cannot type one of the letters in the password

Professor
Posts: 1,305
Member Since: ‎12-05-2008
Message 10 of 12 (13,702 Views)

Re: keyboard problems, main password. I know the oassword

joyelle, 

 

It sounds like you really have a problem with the keyboard.  It might have a stuck key or need to be replaced.  You can use the onscreen keyboard as a workaround.

 

Click this icon on the start screen:

accessibility.jpg

 

Choose Type without keyboard.

 

-wes


I am an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation