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HP Recommended
HP Pavilion Gaming - 15-dk0136tx
Microsoft Windows 11

I get this blue screen error when I'm using my laptop and my laptop restart. Kindly help me to fix this issue:

"Your device run into a problem. We're just collecting some error info and then restart for you.

if you call support then give them this info

Stop code: WHEA UNSTOPPABLE ERROR"

 

I have used a lot of online methods like changed the hard disk, changed ram memory. I have re-installed the windows for 10 time, some time I installed window 10 and now using window 11 but facing this issue again and again, Kindly help me.

 

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1 REPLY 1
HP Recommended

@Hashspace, Welcome to the HP Support Community! I’m here to help.

 

If you receive a blue screen error (also known as a stop code), it means that your PC has shut down suddenly to protect itself from data loss. If you see the text “WHEA_UNCORRECTABLE_ERROR,” it means that a hardware error has occurred. To fix it, try the following:

 

Power reset the computer. To know how, refer to - How to Power Reset Your Computer

If the issue persists, run a hardware diagnostics

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform System Test > Extensive test. Share the result on your next post.

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.