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‎11-22-2024 07:19 AM - edited ‎11-22-2024 07:21 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop 16-k0000 (594K2AV)

Hello, I got the Error code 301 after updating Windows 11, version 24H2. Do I have to change my SSD? If I need to what SSD do I have to replace it? My fail ID is RTW7PL-B96CA7-MFPX1F-60A803

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1 REPLY 1

‎11-24-2024 09:01 AM

HP Recommended

Hi @Sihyun,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the laptop hardware as the test have failed with a failure ID and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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