I got a blue screen with message: Stop code - VIDEO_TDR_FAILURE and what failed: NVLDDMKM.SYS

[Leosolo]

I got a blue screen with message: Stop code - VIDEO_TDR_FAILURE and what failed: NVLDDMKM.SYS

[Raj_05]

Hi @Leosolo,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The "VIDEO_TDR_FAILURE" error with the accompanying message "NVLDDMKM.SYS" refers to a Blue Screen of Death (BSOD) issue related to the graphics driver on your HP Spectre X360 laptop. This error typically occurs when the display driver fails to respond within a specific timeframe.

To troubleshoot this issue, you can try the following steps.

• Restart your laptop: Sometimes a simple restart can resolve temporary glitches. Restart your computer and check if the issue persists.
• Update your graphics driver: Outdated or incompatible graphics drivers can cause various issues, including the VIDEO_TDR_FAILURE error. Visit the official HP support website or the manufacturer's website for your graphics card (NVIDIA or AMD) and download the latest drivers compatible with your system. Install the updated driver and check if the problem is resolved.
• Rollback graphics driver: If you recently updated your graphics driver and started experiencing the issue, the new driver may be the cause. In such cases, you can try rolling back to the previous driver version. Open the Device Manager, expand the "Display adapters" category, right-click on your graphics card, select "Properties," go to the "Driver" tab, and click on "Roll Back Driver" if available.
• Use Display Driver Uninstaller (DDU): If updating or rolling back the graphics driver didn't help, you can use a third-party tool like Display Driver Uninstaller (DDU) to completely uninstall the current driver and then perform a clean installation of the latest driver. DDU ensures that all remnants of the previous driver are removed, reducing the chances of conflicts. You can find DDU on reputable software download websites.
• Check for Windows updates: Make sure your operating system is up to date by installing the latest Windows updates. Microsoft often releases bug fixes and stability improvements that can address issues like this.
• Check for overheating: Overheating can cause graphics-related issues. Ensure that your laptop's cooling system is working properly and that the vents are not blocked by dust or debris. Consider using a laptop cooling pad to improve airflow.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support