I got a computer window 7 trying to factory reset it.

[Uel143241]

Just want to factory reset the computer and don't know how

[Sneha_01]

Hi @Uel143241,

Welcome to the HP support community.

I see you need help with the factory reset for the laptop. It will wipe out all the information. 

 

RESET A HARD DRIVE WITH WINDOW 7 OR 8

1.    First, you need to start or reboot your computer and then hit the ESC key then please press F12
2.    Instructions should appear on your screen with information on how to reset your device. You’ll confirm that you wish to perform a factory reset and once you have, it can take some time for your computer to erase files and restart your entire system. Make sure not to touch anything until you see that the restoration has finished.
3.    From there, your laptop should be reset to its original factory settings.

No matter which version of Windows you use, it may be worth it to set up regular backups for your system. Also, it’s worth checking to see if they have been done recently before you decide to reset your entire computer so you don’t end up losing any data by mistake.

This link will help you with the same:

 https://www.hp.com/my-en/shop/tech-takes/post/how-to-factory-reset-windows-laptop

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Rachel571 

HP Support