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Locked

‎01-18-2022 09:53 AM

HP Recommended
Product: HP Chromebook - 14a-na0031wm

I recently sent in my chromebook to be repaired. When I got it back I went to login to my account and I put my **bleep** address and my password in. It came up and basically said my information was right but they needed the password that I had when I set computer up. I have tried every password I have had and it does not work. I have been forced to my guest mode. however, i need into that account. Can anyone help me?

 

Category:
1 REPLY 1

‎01-18-2022 11:17 AM

HP Recommended

Hey @riden0317 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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