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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- I had to replace my HD and need to reinstall the OS, how?

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05-22-2024 07:01 AM
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.
You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:
https://www.youtube.com/watch?v=xmtXOU40vxk
You use the Microsoft Store to download the actual tool:
https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us
If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:
https://support.hp.com/us-en/document/ish_2039298-1862169-16
Here's a video from HP Support about using the Cloud Recovery Tool:
https://www.youtube.com/watch?v=P7AwuKNJKS4
I am a volunteer and I do not work for, nor represent, HP
05-22-2024 07:04 AM - edited 05-22-2024 07:04 AM
deleted as @WAWood answered
Thank you for using HP products and posting to the community.
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05-22-2024 07:07 AM
The information you were provided in the first reply is not applicable to your PC.
You need to use the HP cloud recovery client utility for HP business class PC's with the exception of the HP 250 G# notebooks.
Link to the software download:
HP EliteBook 745 G3 Notebook PC Software and Driver Details
Here is an info link for how to use the HP cloud recovery client.
HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support
Pay particular attention to the information for how to install the drivers and software.