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Microsoft Windows 11

The 2 tb usb disk is not detected by the hp laptop, tried different driver, but not working. Always saying: Unknown USB Device, Device Descriptor Request Failed. Please provide a solution.

1 REPLY 1
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@Sadiq2025, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

The “Unknown USB Device (Device Descriptor Request Failed)” error usually means there is a communication failure between the USB drive and the system. Here’s a step-by-step troubleshooting guide to help fix this issue:

 

Test on Another Computer:

Plug the 2TB USB disk into another PC/laptop.

If it works, the problem is with your HP laptop.

If it doesn’t, the drive may be faulty.

Try a Different USB Port:

Use a USB 2.0 port if you were using a USB 3.0 port, or vice versa.

Use a Different USB Cable or Adapter (if applicable):

Especially important if this is an external HDD/SSD using a USB-to-SATA adapter.

 

Uninstall USB Device Drivers

Open Device Manager (Windows Key + X → Device Manager).

Scroll to Universal Serial Bus controllers.

Find the item labeled Unknown USB Device (Device Descriptor Request Failed).

Right-click → Uninstall Device.

Reboot your computer.

 

Disable USB Selective Suspend

Open Control Panel → Power Options → "Change plan settings" next to the selected plan.

Click on Change advanced power settings.

Expand USB Settings → USB selective suspend setting.

Set both "On battery" and "Plugged in" to "Disabled."

Click Apply → OK → Reboot.

 

Update BIOS/Chipset Drivers

Go to HP’s support site: Official HP® Drivers and Software Download | HP® Support

Enter your laptop’s model number.

Download and install:

Latest BIOS

Chipset/USB drivers

Reboot after installing.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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