• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I have a stream notebook 11-y010wm that I believe the os partition has been deleted. I found the software support page for this model and has the software tool but I cannot find the file for this particular model listed. Can anyone point me in the right direction. I have been working on accessing the reset file and it tries but then an error comes up and it won't reset. Thank you for any help.

2 REPLIES 2
HP Recommended

Hello.

 

The HP Cloud Recovery Tool should support your laptop. You can download it from Microsoft Store on another laptop and let it create a bootable USB drive which can be used to recover the OS. You will need at least 32GB drive for this operation:

https://apps.microsoft.com/detail/9mtks9pr7r3n

 

If the HP Cloud Recovery Tool did not support your laptop model for some reason, you can restore Windows 10 by downloading the Windows 10 Media Creation Tool on another Windows PC and letting it create a bootable USB drive with which you can reinstall Windows 10 on your Stream laptop. You will need a 8GB or larger USB drive for this one.

 

I recommend the latter option in any case since it will be much faster to install and will occupy less drive space on your space constrained Stream laptop anyway.

HP Recommended

Thank you very much for the reply. I am going to try the download one more time and see if I can find this one listed. I had some idea that this was maybe a more slimmed down version of 10 and I recall seeing where people had issues with activation after installing the download regular version of 10. I'll give it another try. I really can't believe they shipped these with only 32 GB of storage. Thanks again!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.