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aunttilly
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Message 1 of 2
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I have a dead laptop and can't read the serial number.

HP Recommended
Stream
Microsoft Windows 10 (64-bit)

I purchased a refurbished HP 'Stream' Laptop 8 months ago that is now completely dead as it will no longer take a charge. The cord has always fit loosely and kept getting looser, but now even holding it in place will not charge laptop at all. The Serial Number on the bottom is barely legible but does show a complete bar code.  Would like to get it into HP before warranty is out of date..... Please advise.... soon. ..........Thank-you

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WAWood
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Message 2 of 2
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HP Recommended

@aunttilly 

In terms of any HP warranty, unless you purchased this from HP, there is no HP warranty on it.  In addition, warranties for refurbished units are typically a lot shorter than 12 months.

 

So, before you send this in to anyone, you need to check with the HP facility to confirm you actually have an HP warranty and that it is still in effect.

 

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck

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