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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- I have a laptop that has blacked out. I have a five long thr...

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03-28-2025 07:25 AM
@troyvdonald, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Power reset a notebook with a non-removable battery
Perform a power reset (or hard reset) of your notebook to clear information from the computer memory without erasing personal data.
Turn off the computer.
Disconnect the AC adapter.
Remove any discs from the disc drive.
Remove memory cards from the card reader slot.
Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
Reconnect the AC adapter, and then turn on the computer.
Kindly refer to this guide: HP Notebook PCs - Computer beeps or a light blinks during startup | HP® Support
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee