I have an hp beats Limited edition Im trying to reset

[ShortyT35]

Trying to reset my hp beats Limited addition I’m trying to do a factory reset because my system is running slow and I think that there’s a virus but when I hit reset it goes to process and then pops up with a message just says cannot reset there was a problem nothing has changed how can I reset my laptop

[WAWood]

@ShortyT35 

Virus will NOT cause your PC to run slow.

Don't know why you feel you need to do a Factory Reset -- but if it is to fix a SLOW PC, then DO NOT DO THIS! A really SLOW PC is nearly always caused by failing hardware -- which a factory reset will do NOTHING to fix.

Somehow, the Factory Reset has taken on the value of an Urban Legend that is a Miracle Cure for any ailing PC. Not only does it rarely fix the PC, if there is an underlying hardware issue with the PC, it will make matters WORSE by leaving the PC in an unusable state.

Even if there is NOT an underlying hardware issue, the reset puts Windows back to where it was weeks or months ago -- and this will then automatically launch hours or days of Windows Udpates that will bring your PC to a grinding halt, driving the processor up to 100% and the disk utilization to 100% as well. Both of these do NOTHING to speed up the PC.

The HP Factory Reset function relies critically on the contents of the Recovery partition being intact. If those contents get corrupted, which can happen either due to hard drive failing or due to Win10 Upgrade from an older OS, the reset simply will not work -- and will TRASH the PC in the process.

So, you go from having a SLOW PC, to having NO PC. That's not an improvement.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.