I have an order number from HP Support for a Windows 11 recovery disk

[RJB2552]

This is a question for an HP Support person........

After dealing with HP Support to resolve my issue, I am totally frustrated. I purchased a laptop; it was delivered intact. The setup went fine but after a day it blue screened and died. A replacement unit was delivered after several days. This setup went fine but within hours the unit blue screened and was dead to the world. HP Tech support had a hard time understanding that the computer was totally locked from booting. Once this was understood they gave me an order number for the boot disk.

This is where the problem is. Where and how can I find out what the status of the USB Boot disk for Windows 11 is? It seems like this should be a very simple task but in HP's world it must be a top-secret thing.

HELP!!!

[RJB2552]

Is there anyone out there from HP that can help with my problem?

[RJB2552]

Can I use any Windows 11 ISO file to create my own boot disk and restore my laptop? I have an HP ENVY Laptop 15-ep1035nr

[Dilip_18 · Accepted solution]

@RJB2552,

Welcome to the HP Support Community! I'd like to help!

I see you are tracking the status of the USB Boot disk for Windows 11 which is ordered from HP. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for order status.

You can also check the status of your order by going to www.hp.com/repair

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[RJB2552]

I am sorry but when I entered the case number in the 'Service Order Number" Slot and my serial number it said It did not exist. This is just another example of the CATCH 22 Syndrome of the HP world. 

[Dilip_18]

Hi@RJB2552,

Thank you for responding, I appreciate your time and effort.

I apologize for Inconvenience. Yes you can try Windows 11 ISO file to create own boot disk and restore laptop. If issue persist then you need the HP Recovery kit from HP. 

The case number is not the service order number. It should be a different order number. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for order status.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!