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So I have an victus 15 it worked fine a few hours before I discovered this issue,I started the laptop and the power button kept on blinking the cooler that was conected started turning on and off I left if and waited for the battery to drain and now the batery light blinks Orange and nothing changed

Can you tell me how to fix it and if the problem is covered by waranty

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Alexgrs10,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with your Laptop that has a blinking power button.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Follow the below steps to fix the issue.

 

-Perform a drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

- Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Alexgrs10,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with your Laptop that has a blinking power button.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Follow the below steps to fix the issue.

 

-Perform a drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

- Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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