I have dv5 hp laptop and I am trying to install win10 through usb

[ds211223]

Hi,

I have a hp dv5 and I upgraded the hdd with a ssd and the ram from 5 gb to 8 gb. After doing that I am trying to load windows 10 through a usb stick but the computer starts up to a blank screen.

Can you help me to load windows 10 in the dv5 laptop?

Regards

ds

[Irfan_06]

Hi @ds211223,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ds211223]

Hi,

My laptop was bought in 2011 or 2012. There are no instructions mentioned in the link for laptops manufactured in the year 2011 or 2012.

Please advise.

Regards

Ds

[Irfan_06]

Hi @ds211223,

I am sorry to hear that the above steps did not help much with installation of windows 10 on your PC.

Kindly refer to the step "Create Windows 10 installation media" and use the same media to install windows 10 on your PC.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ds211223]

Hi,

I do not see a link for "Create Windows 10 installation media".

Can you please provide the link for "Create Windows 10 installation media"?

Regards

Ds

[Irfan_06]

Hi @ds211223,

I am sorry that the previous post did not have the installation link.

Click on the download tool now tab to "Create Windows 10 installation media" from this link and use the same media to install windows 10 on your PC.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support

[ds211223]

Hi,

I already tried those steps.

The issue is that when I boot using the usb the computer starts and shows a blank screen with the cursor blinking.

Please advise.

Note: I checked whether the usb was created ok with another computer.

Regards

Ds

[Irfan_06]

Hi @ds211223,

Please click on the below link to download the recovery media for your PC.

https://www.microsoft.com/en-in/software-download/windows10

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support

[ds211223]

Hi,

The issue is that after creating a usb stick when I try to boot from it , the computer shows a blank screen.

Please advise how to resolve this error.

[Irfan_06]

Hi @ds211223,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support