I have just done an update and now my notebook won't recognise my PIN number

[Allic43]

I have just done an update on my notebook and now when I try to log in it doesn't recognise my pin. Not sure if it's Windows 10 32 or 64 bit.

[Sparkles1 · Accepted solution]

Hi @Allic43,

Welcome to the HP Forum! Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More

I grasp that after doing an update your PIN is not being accepted and you are unsure if your Windows is 32 or 64 bit. When I checked the specifications for your notebook it came with Windows 10 Home 64 bit. You can use your Microsoft account to reset the password on your notebook. Here is a link to assist you with that process. HP PCs - How to Recover Your Forgotten Password (Windows 10).

Please let me know if this resolves the issue by marking this post as "Accept as Solution". To simply say thanks, click the “Thumbs Up” below!  🙂  If you require further assistance let me know and I will gladly do all I can to help.