I have problems with restore Windows in my supy, looks like in purchase it had malicious Components

[mVasilev99]

• I have problems with restore Windows in my supply, looks like in purchase it had malicious Components 

[ub6424]

Hello @mVasilev99 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[mVasilev99]

• Hello, very greatful you take a part in my problem, you explained so clear, but just couldn't known how to run "device menager", and also make screenshot, I am use Windows10, but it don't want work, though looks drivers could be in good fit, I just made some changes in malicious files, and after restart system refues to sign up, something made my troubles in run Settings, and I restart those session, now configuration of boot recovery changed, and no real step to run system as default?

[ub6424]

Hello @mVasilev99 

(1) 5 Ways to Open Device Manager on Windows 10

(2) How to Screenshot on Windows 10

(3) Please report back

[mVasilev99]

Thanks, again for your attendens, here applied a few captures, think that first the same information as msinfo32, but devmeneger is just on a trouble, in 2d capture is view for that, run with task meneger couldn't expromt the command devmgmt.msc

[mVasilev99]

sorry didn't apply files

 

[mVasilev99]

 

[mVasilev99]

Second is not allowed as more then 5 mb

[ub6424]

Hello @mVasilev99

---

@mVasilev99 wrote:

Second is not allowed as more then 5 mb

---

Use https://paste.pics/

[mVasilev99]

Hello, sorry please I have had a rest time, here a second screen image link https://paste.pics/95d6c45b3791973336f3d3ee1213f4b1 a Next message will double a first file