I have problems with restore Windows in my supy, looks like in purchase it had malicious Components

[mVasilev99]

about first, screen image as it in careful system information of mine supply I should send it just on a 5 min period, after that to remove, if when you will be online https://paste.pics/7afd0a8d7bbe3948c41dbec0f8e09f6e

[ub6424]

Hello @mVasilev99 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[mVasilev99]

hello, I checked it, the Hardware diagnostic UEFI on my laptop is little different to up to date version, but as I haven't USB drive with me, I am imposible to fully take requieremnts, and just started hard drive test, in applied files you would see current bios version , anyway thanks for attendens 

 

 

[mVasilev99]

Aha, got it did extensive test, and here results

 

 

[ub6424]

Hello @mVasilev99 

Thanks for reporting.

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

Kind regards

[mVasilev99]

Can you approve, is product number will be realy helpfull here, as I don't plan you laptop myself next 3 months, or can you say, what ever possible better to install a new system with USB image, or nothing difference if I would try to work throw installed one?

[mVasilev99]

*use

[ub6424]

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@mVasilev99 wrote:

Can you approve, is product number will be realy helpfull here, as I don't plan you laptop myself next 3 months, or can you say, what ever possible better to install a new system with USB image, or nothing difference if I would try to work throw installed one?

---

Hello @mVasilev99 

I need the product name and product number, because I don't know which computer you are working with and can't help you otherwise.

[mVasilev99]

Okay, I will send you,  though i dont give mine computer nobody, so it is safe for some 3 months, wait a while