I intermittently get an error that login failed upon startup. Then it goes to the factory screen, n

[AvenWolf]

Intermittently get a screen with the error "user profile service failed the login, user profile cannot be loaded."  I need to turn it off an start it again.  Sometimes it then comes back with preparing Windows and goes to the factory set WIndow, not my desktop, even though it has my name on the account.

I run diagnostics and everything indicates it is ok.

[Irfan_06]

Hi @AvenWolf,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a reset.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" to erase all data and restore your system.

5) From here just follow the screen instructions until the recovery is completed.

Kindly refer to the steps on this link for reference and let me know if that fixes the issue.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support