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Ken124
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I just updated my simple pass and now i can't log into my computer. It keeps flashing Please wait

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Microsoft Windows 8.1 (64-bit)

I just updated my simple pass and now i can't log into my computer. It acts like it is trying to open windows but it just keeps looping back to the please wait. I have tried powering down but that didn't help

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I just updated my simple pass and now i can't log into my computer. It keeps flashing Please wait

@Ken124 

 

It's been a minute since I supported Simplepass.

 

Depending on what is happening, a Hard Stop-Start may help the system sort whatever happened.

 

Whether it works depends on a number of factors including:

 

  • The "SimplePass" software you installed was the right version for your OS. 

 

The latest / last version of this software about which I am aware is 

sp86959 HP SimplePass V8.01.92 W10 32-64bit.exe

 

  • Whether the fingerprint driver you have is the correct one for your computer and that it is compatible with SimplePass later versions.

 

  • Whether the actual problem is just a "tangle" of the Fast Boot or related startup options

 

  • Whether the Operating System is healthy and undamaged

 

Forced Restart / Boot / Hard Stop-Start

 

IF a BIOS update is just stuck / stubborn / frozen-in-place half way through the update / boot process,

OR

If there are boot issues that prevent a complete or clean boot of the Operating System,

IF there is not actually anything wrong with the windows installation or the File System,

Then

The following procedure might resolve the issue.

 

 

  1. Unplug everything, including power and all other externally connected components
  2. Press and hold down the power button for thirty (30) to forty (40) seconds
  3. Release the power button
  4. Plug in only basic components needed to start / boot the computer

 

  • Desktop:  Connect Power, wired mouse and keyboard, HDMI to monitor (and monitor is powered on)
  • Notebook:  Connect AC Power

 

  1. Switch on the system with power button - Click power and release (as for normal boot)

 

Hoped for Results:

 

  • System switches on, monitor active, mouse and keyboard responsive

 

If the issue was a "stuck" BIOS update:

 

  • Screen shows the BIOS update window with choices:  cancel / update
  • Wait several seconds; stare at it and contemplate actions. (The process will continue on its own after about 10-20 seconds)
  • BIOS update continues, completes, and reboots the system

 

 

When the system reboots,

  1. Log in
  2. Connect LAN (Ethernet)
  3. Connect other components (USB, external webcam, speakers...)
  4. General housekeeping (checks, more staring at it)

 

Reference and Resources – Places to find help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of Rat

 

Kind Regards,
Dragon-Fur
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Ken124
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I just updated my simple pass and now i can't log into my computer. It keeps flashing Please wait

 Thank you Dragon-fur for the reply. I had to go out of town so didn't get a chance to look at it until today.It didn't work so I ended up basically resetting the laptop and ended up with a cleared system. I lost several programs but I guess it could have been worse.

Thank you again for your help.

Ken

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