• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎08-11-2025 08:13 PM

HP Recommended

Product na is QJ931AV

Serial number is 

Reply
1 REPLY 1

‎10-02-2025 09:55 AM

HP Recommended

Hello 80880,

Please try the below,

1) Search for cmd in the search bar
2) Type the following command and press Enter:
wmic path softwarelicensingservice get OA3xOriginalProductKey

Let me know if this helps!!

I am an HP Employee. Although I am
speaking for myself and not for
HP.
Click Helpful = Yes to
say Thank You.
Question /
Concern Answered, Click
"Accept as Solution"
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.