I'm trying to recover my laptop bootloader via usb but it just gets stuck on clear pending image

[Vaibh1]

I'm trying to recover my laptop bootloader via usb but it just gets stuck on clear pending image(640/640). I downloaded the driver from hp website and right device but its not helping. Can someone help.

[A_Gayathri]

Hi @Vaibh1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Vaibh1]

My exact model number is HP Pavillion gaming, ec-0101ax

[A_Gayathri]

Hi @Vaibh1,

Thank you for your reply,

It seems like you're encountering an issue with recovering the bootloader on your HP Pavilion gaming laptop. 

Here are some steps you can take to troubleshoot the problem:

• Ensure USB Drive is Bootable: Make sure the USB drive you're using to recover the bootloader is properly formatted and contains the necessary recovery files. Sometimes, the issue could be with the USB drive itself.
• Verify Recovery Image: Double-check that the recovery image you downloaded from the HP website is compatible with your specific laptop model (HP Pavilion gaming ec-0101ax). Ensure that you've downloaded the correct recovery image for your laptop.
• Check BIOS Settings: Access your laptop's BIOS settings and ensure that the USB drive is set as the first boot device in the boot order. This ensures that your laptop attempts to boot from the USB drive first when it's connected.
• Recreate Bootable USB: If the USB drive's bootable image seems to be corrupted or not working, recreate the bootable USB drive. Make sure to follow the instructions provided by HP for creating a bootable recovery USB drive.
• Try a Different USB Port: Sometimes, using a different USB port on your laptop can resolve issues with booting from USB drives. Try connecting the USB drive to a different USB port and see if it helps.

Refer to this document: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

HP Pavilion Gaming - 15-ec0101ax

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!