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‎06-16-2025 09:50 AM - edited ‎06-16-2025 09:52 AM

HP Recommended

I am unable to reset my hp 15 FC0155AU laptop. Every time i try to reset it every time it says that an error occurred unable to reset this pc. I don't know how to fix this. 

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‎06-16-2025 10:32 AM

HP Recommended

Your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | Soporte HP®

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC as yours is not working, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

 

Your notebook's product number is 9D3M9PA#ACJ

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