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HP Recommended
HP Envy m6 1225 dx Notebook
Microsoft Windows 10 (64-bit)

Searched all over the HP website for a display driver.  The recommended display driver won't install, probably because of the bios.  Until I get I bio update, I can't tell.   I was unable to find bios update on the website.   

 

When I install the display driver, it gets rejected at boot up and replaces by window basic driver.   I need help.  

 

 

4 REPLIES 4
HP Recommended

Need to add one thing.  This is a result of an upgrade from Windows 8 to Windows 10.

 

HP Recommended

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

HP Recommended

I had already done that before i posted the message.  Thank for responding (a month too late), but you response was no help.

 

HP no help.

Intel no help.

Microsoft no help.

 

Thanks anyway,

HP Recommended

@rjalt Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support hence, the delay in response, and we appreciate your patience.

That said, please let us know if you need anything else, we can help you with? and if this issue was resolved?

Riddle_Decipher
I am an HP Employee


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