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‎05-21-2019 08:30 AM

HP Recommended
Product: HP ProBook x360 11 G1 EE Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Could anyone give me a download links for synaptics touchpad driver? My touchpad hasn't worked for a while, it keeps stating the code 24, even though I tried everything to fix it. However, I heard that by installing synaptics touchpad driver, it's will work.

3 REPLIES 3

‎05-21-2019 09:06 AM

HP Recommended

Hi:

 

According to your notebook's driver page, you need the Elan Touchpad driver...look under the keyboard driver section...

 

https://support.hp.com/us-en/drivers/selfservice/hp-probook-x360-11-g1-ee-notebook-pc/13414389

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‎05-21-2019 09:47 AM

HP Recommended

I downloaded the Elan Touchpad Driver many times in trying to fix the Error 24 code on my Elan Touchpad. Nothing seems to be working, do you have any ways to solve this? 

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‎05-21-2019 10:06 AM

HP Recommended

The only other suggestion I can offer, would be to right click on the problematic touchpad device in the device manager, select uninstall. 

 

Check the uninstall driver box, restart the PC, and see if Windows reinstalls the device properly.

 

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