Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-13-2021 12:26 PM

HP Recommended
Product: 5XK97UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I recently had to have the hard drive replaced in my HP Envy x360 laptop.  They did not try to recover any of my data from the hard drive but instead returned the hard drive to me.  I have NEVER seen a hard drive that looks like this one.  It is an unprotected longs circuit board.  Can anyone out there tell me where to find a hard drive reader that will accommodate this hard drive?  I would really like to be able to access my data.

1 REPLY 1

‎01-13-2021 12:59 PM - edited ‎01-13-2021 12:59 PM

HP Recommended

Hi:

 

The parts list for the product number you posted indicates that your notebook came with a NVMe M.2 solid state drive.

 

HP PartSurfer

 

This should be what you need.  You will need to have a PC with a USB 3 or 3.1 port.  Your notebook should have one.

 

Amazon.com: SSK Aluminum M.2 NVME SSD Enclosure Adapter, USB 3.1 Gen 2 (10 Gbps) to NVME PCI-E M-Key...

 

Hopefully, you will be able to read/copy data from the failed M.2 NVMe SSD, but there is no guarantee you will be able to.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.