• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-08-2022 07:55 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D118AV)

I went to do the 11 update and closed my computer, accidentally. Now, I have a blue screen. I need a recovery key to do anything. Won’t reset at all. I’m just stuck at the blue screen. Not sure what else to do. Haven’t been able to use it all day. I’m do not have any recovery keys on my outlook either. 

Category:
1 REPLY 1

‎12-13-2022 06:51 AM

HP Recommended

Hi @Syrup1609,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Laptop PC 15s-Fq2000. Not to worry I will help you to get a resolution to resolve the issue.

 

Please refer to this document: HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10)

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.