I need an Elan Touchpad Driver for HP Stream - 14-ax000na running Windows 10 Home 20H2

[BSparrow]

I need an Elan Touchpad Driver for HP Stream - 14-ax000na running Windows 10 Home 20H2

BACKGROUND INFO
My HP Stream - 14-ax000na does not have sufficient storage to perform an update in the normal way, so
I updated it to Windows 10 Home 20H2 by using the Media Creation Tool.
I wiped the existing Windows installation and installed 20H2 from scratch.
I was pleasantly surprised to find that the result appeared to be a completely working system without having to download any HP specific drivers. Then I found that the touchpad does not handle gestures any more.

Looking on the HP web site for a suitable driver I see that the newest driver is labelled "Elan Touchpad Driver (Windows 10 v1903)". I downloaded it to see if it would also work with 20H2 but it does not.

Running HPSetup.exe in the folder C:\swsetup\SP96637 results in "The driver is not supported on this OS version (10.0.19042)."

[The_Fossette]

@BSparrow

I reviewed your post and I understand that you are looking for a touchpad driver for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

I see that there are no drivers available from HP for Windows version 20H2 and you need to use the Windows built-in driver for the touchpad.

Refer to the below link for the list of available drivers for your computer.

https://support.hp.com/us-en/drivers/selfservice/hp-stream-14-ax000-laptop-pc/12499221/model/1355616...

I hope that answers your question and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BSparrow]

Hi

Thanks for your reply.

Performing a clean install of Windows 10 version 20H2 results in the touchpad having no gesture support. Do I take it that this is Windows using its "built in driver"?

Looking at Device Manager, the "Mice and other pointing devices" contains only one entry, namely "PS/2 Compatible Mouse". Is this the "built in driver"?

Is there any way to get the gesture support back?

You asked for the product number. That appears to be X9W65EA#ABU.

[The_Fossette]

@BSparrow

Download and install the touchpad driver from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96637.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe