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‎03-23-2018 10:58 PM

HP Recommended
Product: hp g42-415dx
Operating System: Microsoft Windows 7 (64-bit)

I cannot get past the windows boot menu. After going through the BIOS system and rebooting drivers as well as checking the memory and the hard drive, I cannot seem to start the system recovery. Windows does not boot, I just end up with a black screen and a dash in the upper left hand corner. F11 yields the same screen. I attempted to download a recovery disk from Windows but after entering my product key I was given an error message (The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options). The hp site does not offer a recovery option for download.  Help me reboot and either restore to a previous condition or reformat. This process is incredibly frustrating.  I would really like to be able to use this computer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2018 11:00 PM

HP Recommended

Get the Windows 7 iso here:

https://mirror.corenoc.de/digitalrivercontent.net/

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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2 REPLIES 2

‎03-23-2018 11:00 PM

HP Recommended

Get the Windows 7 iso here:

https://mirror.corenoc.de/digitalrivercontent.net/

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎03-24-2018 12:44 AM

HP Recommended

Thank you. This was perfect.

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