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‎11-15-2018 01:25 PM

HP Recommended

I bought a new HP laptop about 6 weeks ago, and 2 weeks in with the new windows update it crashed. I have since spent hours on the phone with India based customer service, and nobody was able to figure out my problem. I had to have a box sent out to me to then send it in to be repaired, and despite providing my address to them TWICE they sent it to the wrong place. I now have my computer in a box somewhere out in the world with no idea on how to find it or who to talk to to figure it out. Can somebody provide me with contact info for US based customer service? It has been 4 weeks I have had to deal with this and it is getting ridiculous at this point. Thanks.

1 REPLY 1

‎11-15-2018 08:07 PM

HP Recommended

@Derek1310

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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