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Message 1 of 2
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Flag Post

I need help unlocking a laptop that is password protected and i dont know the password for it

HP Recommended
HP Stream laptop PC
Other

HP Stream laptop PC.

Product id: X7352VA*ABA SN:[Private information removed]

WARRANTY: 1y1yOy

MODEL: 14-axC4Owm

 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Kaitlyn1995 Welcome to HP Community!

 

I understand that you would like to retrieve the password.

 

Before we begin we need the answer to the question: Which type of account did you create? 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

 
Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

 
Local account 

Use one of the following options to reset the password for your local account. 

For more details: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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