OMEN Gaming Laptop 16-wd0013dx (7H1Z1UA)

bvargas01271 · ‎07-20-2026

So I recently swapped ssds and dont have the old ones, then I decided to factory reset thinking it would help but it didn't, im missing network and mouse track drivers so im unable to move past the setup. Ive tried installing via the website but the laptop setup isnt reading the files, im not sure what else to do. Please help me figure something out

VikramTheGreat · ‎07-22-2026

Hi @bvargas01271,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. I understand you've replaced the SSD in your laptop, performed a factory reset, and are now unable to complete the Windows setup because the network and touchpad drivers are missing. I'll be happy to help.

To better understand the situation, could you please share:

The exact HP laptop model or product number.
Which version of Windows you're installing (Windows 10 or Windows 11)?
Are you at the initial Windows setup screen (Out-of-Box Experience) where you're unable to continue, or have you already reached the desktop?
Are you using an external USB mouse? If so, does it work?
When you downloaded the drivers from the HP Support website, were they copied directly to a USB drive, or did you extract them first? What happens when you try to load them during setup?

If you're still on the initial Windows setup screen, it's important to know that Windows Setup does not install HP driver packages directly from the HP website. Those drivers are designed to be installed after Windows has been successfully installed.

Once you share your laptop model and Windows version, we'll guide you with the correct HP recovery or driver installation method to get your network and touchpad working again. If possible, a photo of the screen where you're currently stuck would also be very helpful.

Take care and have an amazing day!

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

bvargas01271 · ‎07-22-2026

OMEN Gaming Laptop 16-wd0013dx (7H1Z1UA)

that is the model, external mouse works, keyboard works, it is windows 11 and im stuck in the out of the box experience. I downloaded them directly from the hp website, no extract, and they just dont appear.

@VikramTheGreat

bvargas01271 · ‎07-22-2026

OMEN Gaming Laptop 16-wd0013dx (7H1Z1UA)

that is the model, external mouse works, keyboard works, it is windows 11 and im stuck in the out of the box experience. I downloaded them directly from the hp website, no extract, and they just dont appear.

I need help with my laptop

Create an account on the HP Community to personalize your profile and ask a question

OMEN Gaming Laptop 16-wd0013dx (7H1Z1UA)

that is the model, external mouse works, keyboard works, it is windows 11 and im stuck in the out of the box experience. I downloaded them directly from the hp website, no extract, and they just dont appear. @VikramTheGreat

OMEN Gaming Laptop 16-wd0013dx (7H1Z1UA)

that is the model, external mouse works, keyboard works, it is windows 11 and im stuck in the out of the box experience. I downloaded them directly from the hp website, no extract, and they just dont appear.

that is the model, external mouse works, keyboard works, it is windows 11 and im stuck in the out of the box experience. I downloaded them directly from the hp website, no extract, and they just dont appear.

@VikramTheGreat