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- I need recovery disk for laptop Dv4-2142nr

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07-27-2018 11:17 AM
I need recovery disk for laptop Dv4-2142nr
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07-27-2018 05:42 PM
HP usually only carries Recovery Media a few years.Third party site will be your only option:
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07-27-2018 05:42 PM
HP usually only carries Recovery Media a few years.Third party site will be your only option:
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
07-28-2018 04:51 PM
Thank you for the info. My only problem now is that the laptop now says it has a 32 bit system in it and the boot disks say 64 bit system. All my research says it came with a 64 bit, AMD dual core processor. In system in control panel it says 32 bit system, same processor. Did someone down gade it? I only just got this laptop. Can I put a 64 bit restore disk on a 32 bit system? The laptop still works but it is very slow.
07-28-2018 06:38 PM - edited 07-28-2018 06:39 PM
That model is fairly old- it won't run fast on todays graphics heavy sites. I have an older laptop with AMD cpu running Win 7 that is very slow compared to my newer model.
No way to know what shipped on it because I can't find a Specs page for it at HP. It could have shipped with either- although HP mainly uses 64bit OS if the hardware supports it. Does the system info you are looking at specify x86 or x64 CPU?
https://www.computerhope.com/issues/ch001121.htm
Does it have a Recovery partition on it? Open My Computer and see if you have a C drive as well as D drive.
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