I need recovery disk or disk image

[pasha65]

I need recovery disk or disk image HP ENVY TouchSmart 4-1200ez HELP please.

[IT_WinSec]

Hello @pasha65

Welcome to the HP Support forum.

If you want Windows 8 / 8.1 recovery image, you can search in these websites:

>> North America / USA >> http://www.computersurgeons.com/

>> EU/Europe >> http://www.best2serve.com/

You have 2 options now to restore the device to factory default settings (reimage the PC) :

-1- use HP original recovery media (official method, costs around 27-30$, slightly easier to perform/use). If available from the companies mentioned above.

or

-2- perform clean installation of Windows 8 (unofficial method, may be free of chrage, slightly more difficult to perform for an end user)

Here are details:

-1-

If you decide to choose the official way, here are instructions how to use the recovery media

>> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&sfs=tdoc&lc=en&language=e...

or

-2-

If you do not want to pay the small sum, there is one additional way (unofficial way). You can use this free utility

>> https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

>> https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

The tool will download ISO images from Microsoft and has lots of options for many Windows versions including OEM. If you use it, be careful to select the correct Windows ISO for the OEM, x86 or x64 edition, Home/Pro, etc...

 (image is just an example, for reference)

When download completes, you will need to write or "burn" the ISO image and boot from a bootable media. You need to use either 1 empty/blank USB pendrive (4 GB capacity or more)  OR  an empty/blank DVD disc (4.7 GB capacity)

** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 instructions are for Ubuntu, but you need to use the ISO image of Windows 8

When ready with the USB drive or with the DVD:

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive or the DVD as a boot option.

- Follow the on-screen instructions to install Windows 8. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

- After successful Windows installation, install drivers taken from HP web site

- Make sure Windows is Activated by going to Start > Control Panel > System

Let me know if this helps. Provide your feedback/update and let me know if you face difficulties

[pasha65]

The problem is that on the site https://www.best2serve.com is not possible for Ukraine. System recovery for this laptop is in a single copy. It is not found anywhere. Drivers for this laptop are contained only in the original image. All attempts to find them on the Internet are unsuccessful. Order is not possible in Ukraine. We do not have any acquaintances in Europe.

[IT_WinSec]

Hi @pasha65

Yes, Best2Serve is only for certain EU countries, not all. HP have different partners and policies for different regions/countries worldwide.

I recommend you check the local HP Support for Ukraine >> http://www8.hp.com/ua/ru/contact-hp/phone-assist.html

You can call this toll free number >> 0 800 503 138

Open from 8AM to 5PM (Mondat to Friday)

Drivers should be available online from the HP site here >> https://support.hp.com/us-en/drivers/selfservice/hp-envy-4-1200-ultrabook/5330911

[pasha65]

The problem is that on the site https://www.best2serve.com is not possible for Ukraine. System recovery for this laptop is in a single copy. It is not found anywhere. Drivers for this laptop are contained only in the original image. All attempts to find them on the Internet are unsuccessful. Order is not possible in Ukraine. We do not have any acquaintances in Europe.