• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-16-2024 04:10 PM - last edited on ‎03-17-2024 04:40 PM by Moderator

HP Recommended

I have a HP Pavilion G60-125NR laptop that I inherited after my mom passed but I didn't get any software discs or anything else.  I've turned it on and it asks for a start up password which I don't have.  It's in great condition and I would love to use it but I don't know what to do to get it running.  Does anyone have a solution that you can share with me?  I would truly appreciate it.

Category:
1 REPLY 1

‎03-16-2024 06:09 PM - edited ‎03-16-2024 06:10 PM

HP Recommended

I wish we could help you -- but we can't, since we have no way from here to verify ownership of any computer.


Therefore, according to the Community's Rules of Participation:


4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.


Sorry -- we are unable to assist you with that.

 

However, if you take it to a PC repair place, they might be able to get you access to the PC because they have hands-on access to it themselves.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.