I need to download a DVD recovery OS for windows 8.1-64 bit, my hard disks are totally broken

[skydiveboy]

Please I need to download a DVD recovery OS for windows 8.1-64 bit, my hard disks are totally broken, stupid HP support can not understand I can NOT access to a BROKEN hard disk, more stupid this laptop model does NOT come with a rescue DVD, they think hard drives are forever, even I made a copy in external USB HD with the exact  recovery system just in case like this and guess what , stupid HP bios see the EFI recovery file but it does NOT do anything, please anybody can tell me how can I download a DVD  WINDOWS 8.1-64 BIT RECOVERY operative system please, God bless you fr reading

[WAWood]

@skydiveboy 

What the PC did come with was a free HP utility you COULD have used to create your OWN rescue DVDs -- which apparently, you failed to use and NOW feel compelled to fault HP for that.  HP PCs stopped coming with recovery disks starting with Win8x when they provided this utility, instead.

HP does not provide recovery media downloads for Win8x (as far as I know), so you would have to see if you can order Recovery Media -- but you will have to pay for that, since you failed to exercise your free option to make your own.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support. To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

[skydiveboy]

Wawood, thanks for taking from your personal time to help.... as I mentioned I made a 100% official backup of the Recovery drive in good condtions to a new external usb drive, that is what the windows recovery told me to do, but when I try to use the F11 recovery process the BIOS can see the recovery backup drive and the EFI files but when I point and choose the right EFI file it does NOT start the process no matter what options I try, in the best scenario it ends up the process telling "you have to choose on the firmware what operative system you will recover, the pc will restart". then it does not take me to anywhere I can choose operative system and there is nothing on the BIOS or recovery menu where to choose any option of operative system. I have spent 1 week trying and trying and I just can not start the recovery process, but the Bios can see the recovery drive and files end EFI of my usb recovery drive, any idea what Am I missing ?  thanks again

[WAWood]

@skydiveboy 

Making a backup of the Recovery Drive is a waste of time as that will not work.

IF what you did was use the HP Recovery Manager to make recovery disks, that is a different issue.

So, which one did you do?

[skydiveboy]

thanks, keep in mind not everyone knows what you know, I did the ONLY option the windows recovery system offer me (enteire backup hard drive)  I did not see any other option offered thinking "if that is what they suggest then it must work as a recovery second option, why would  a company suggest a recovery backup that it wont work ?   the weird thing is why ? why it does not work ? the HP Bios recovery can see the EFI file and the rest of the recovery files, but it ask "you must choose on the firmware what operative system you will recover , system will restart now" and F11 or Bios dont offer where to choose or cñick any option about operative system (stupid design). 

So I am planning to "try" to update the bios from a 3rd party bootable CD for support things, not sure if it wiññ take the update since I wont do it directly  inside windows