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HP Recommended
Microsoft Windows 10 (64-bit)

I need to mount an ssd that came from a hp spectre x360 13 - aw0023dx laptop. The power charging source (not the battery) was damaged and no longer works on my wife's laptop. I removed the drive and have a reader but I cannot read the drive to recover files. Do I need software or something else to read the drive? Thanks

 

3 REPLIES 3
HP Recommended

My guess is that the drive was encrypted with BitLocker -- and if that is the case, you will be unable to access the drive at all without the BitLocker key.

 

Since you apparently did not use the Bitlocker Management function to export your key, the following is all you can try at this point:


https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-...


As an alternative, if you can remove the drive and attach it to a working PC with Windows on it, the app Disk Internals Liux Reader POo claims to be able to read BitLocker encrypted drives. I have not tried this, so I can not confirm it -- plus this is the Pro version -- which you have to buy.


You get it from this website:


https://www.diskinternals.com/linux-reader/



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hello. Thanks for jumping in on this. The OS does not have bitlocker turned on. I pulled the ssd and used:  M.2 NVMe SATA SSD Enclosure Adapter Tool-Free, USB 3.2 Gen2 10Gbps External NVMe to USB PCI-E 6Gbps SATA M-Key / B+M Key, NVMe Reader Support UASP Trim for SSDs 2230/2242/2260/228 to access the drive from another computer. The drive shows up, is assigned a drive letter, but i receive a "...file or directory is corrupted or unreadable..." message when I try to access it. The drive is from my wife's laptop - she basically broke the charger (on the laptop side) - if you put the power cord in it begins to smell like burning 😞 I wonder if HP compresses drives or does something else which is between me and the data. The goal is to copy certain files (kids pics etc.) off the drive. I also wondered whether it is a power issue. The only power this current setup has is from the USB bus. Thanks.

HP Recommended

OK, understand.

 

The best file recovery tool I have used it GEtDataBack from Runtime software and, as far as I know, there is no free version.

 

I had an SSD, a few weeks back, that suddenly became unmountable. So, I connected it to SATA leads on a desktop, ran this software, and over the span of several hours, was able to recover all the files and folders from the drive.



I am a volunteer and I do not work for, nor represent, HP
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