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‎03-10-2019 03:44 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I need to recover my OS so can you please send me the original OS through external DVD or CD

1 REPLY 1

‎03-10-2019 03:54 AM

HP Recommended

Hi,

On a different PC, you can download the media creation tool and either create a USB drive or download iso file and burn to DVD directly from Microsoft.

You can then perform a clean install. (you do not need product key)

Let Windows completely update after install and you can find any drivers if necessary on the support page for your product,

 

https://www.microsoft.com/en-in/software-download/windows10

 

Hope it helps,

David

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