I need to reinstall windows on a 15-cs2064st after replacing the drive.

[Ardee67]

I need to download Windows and the drivers for my laptop as I had to replace the hard drive.

[Paul_Tikkanen]

Hi:

Your PC is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally come with your PC.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You will need to have access to another PC running Windows 7 64 bit or newer and a 32 GB USB flash drive to create the recovery media with.

After W10 has completed installing you can upgrade back to W11 by clicking on the blue W11 Installation Assistant button at the link below...1st option.

Download Windows 11 (microsoft.com)

[Ardee67]

Paul,

This information is what I needed, I believe. I am currently at work, so I will try this when I get home.

Thank you!!

[Paul_Tikkanen]

You're very welcome.

[Ardee67]

Paul,

When running the install I am getting this error message "[17:55:49:58] Error, Get Failure From Dynamic Recovery Tool" Can you tell me how to fix this?

[Paul_Tikkanen]

Hi:

Unfortunately, I wouldn't know what to do about that error.

I guess you will have to go with plan B.

Use the media creation tool to create a bootable USB installation flash drive, and clean install W10.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

HP Pavilion 15-cs2064st Software and Driver Downloads | HP® Customer Support

Then you can upgrade to W11 as I posted earlier today.

You can also install the HP support assistant software to help with the driver installation.

HP Support Assistant | HP® Support

[Ardee67]

Is there a place where I can locate the product key to reinstall Windows 10?

[Paul_Tikkanen · Accepted solution]

The W10 product key is in your notebook's BIOS.

You don't need to know what the product key is to install W10.

W10 will automatically pick up the key during the installation process.

[Ardee67]

I have another issue where the PC does not see the HD and the system does not see the driver install for it. How do I get only the driver? It is a WD Blue SATA SSD 560.

[Paul_Tikkanen]

That shouldn't be happening on that model.

The only suggestion I can offer would be to see if the storage controller driver from your notebook's support page gets Windows to see the drive.

Here is the link to the driver you need...

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96818.exe 

Download and install the free 7-zip file utility from the link below.

The 1st file at the top of the page is for 64 bit.

7-Zip (7-zip.org)

Right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp96818), and copy that folder to your USB flash drive and select the "Load driver' option on the screen where Windows can't find the drive.

Browse to the driver folder where the actual storage drivers are located, and if you check the box it will only include the compatible driver.