I need to remove windows password so I can send my laptop in on warranty work

[Nwade55]

I have tried all the recommended methods of removing a login password.  When I go to settings, there is not a "never" button to select for needing a password.  When I go to change password and try to leave the enter new password black, the systems says it is a required field.  I have turned off pin and "Hello Sign-in".  I need the password removed so the computer can start up and login into windows with a password.

[Garp_senchau · Accepted solution]

@Nwade55, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Press Win + R (this opens the Run dialog).

Type netplwiz and press Enter.

In the window that pops up, select your user account.

Uncheck the box that says "Users must enter a username and password to use this computer".

Click Apply.

When it asks for a password, leave the fields empty and click OK.

Restart your laptop.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Nwade55]

Thank you, I will give that a try.

[Nwade55]

Thank you.

[zoey7886]

@Nwade55, Let us know how it goes!

Regards,