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- I need to remove windows password so I can send my laptop in...

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05-31-2025 07:05 PM
I have tried all the recommended methods of removing a login password. When I go to settings, there is not a "never" button to select for needing a password. When I go to change password and try to leave the enter new password black, the systems says it is a required field. I have turned off pin and "Hello Sign-in". I need the password removed so the computer can start up and login into windows with a password.
Solved! Go to Solution.
Accepted Solutions
06-02-2025 02:23 PM
@Nwade55, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Press Win + R (this opens the Run dialog).
Type netplwiz and press Enter.
In the window that pops up, select your user account.
Uncheck the box that says "Users must enter a username and password to use this computer".
Click Apply.
When it asks for a password, leave the fields empty and click OK.
Restart your laptop.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee
06-02-2025 02:23 PM
@Nwade55, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Press Win + R (this opens the Run dialog).
Type netplwiz and press Enter.
In the window that pops up, select your user account.
Uncheck the box that says "Users must enter a username and password to use this computer".
Click Apply.
When it asks for a password, leave the fields empty and click OK.
Restart your laptop.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee