I opened my chromebook, and black and white bars appeared on the screen.

[A_Name1]

I’ve had my chromebook (model 14-ak031nr) for two years, and it’s been fine for the whole time. Last night, I set it down to charge on the (carpeted) floor. I say carpeted because I once left a computer on the floor for too long, and the motherboard blew up, but that was a bit different. My cousin wanted to use my computer this morning, and when she opened it up, she said it was glitching. I looked myself, and there were horizontal black and white bars on the screen, with a vertical grey bar that moves when you move the mousepad. In the bottom right corner there is a sort of ink-blotty spot, which makes me nervous that I broke the LCD screen. Does anyone know what happened?

[A_Name1]

There is the screen.

[A4Apollo]

Hey there! @A_Name1,

Were there any physical damages to the PC?

Have you tried checking with an external monitor does the issue persist?

It certainly looks like physical damage to the screen.

Refer this article to know more information about display issues with the PC. Click Here

Since is a hardware issue with the PC. Please contact HP support for service options

Contact HP support using this link. Click Here

Let me know how it goes!

I hope you have a great day! 🙂

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