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‎11-07-2024 02:28 PM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

Hi I realize their is no support for windows 7from HP. I am trying to get mine to turn on so I can get my pictures off of it and then upgrade it to windows 11. I have   p ics of my grandson that his father hasn't seen due to him being incarnated, could womeonehelp me please?

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1 REPLY 1

‎11-10-2024 02:37 AM

HP Recommended

Hi @msclumsyangel,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may refer to this document to see if that helps. if not this unit might need service. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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