• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-16-2017 08:43 PM

HP Recommended
Product: HP G62-229WM
Operating System: Microsoft Windows 7 (64-bit)
Someone gave me a list of possible repairs but none worked. I really messed up my computer, it crashes constantly, tried recovery process but it says that I have no boot manager, also says I have no partition although I used to. I cannot make another win 7 disc, I can't enter my product key to reinstall Windows 7 or do anything that allows me to bring it back to factory condition. I gave up trying to fix it. It doesn't necessarily freeze but it becomes unresponsive and restarts. Any back up I made has failed. I just want a fresh start and can't afford a new pc. Thanks for your help in advance.
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-16-2017 10:34 PM

HP Recommended
If you can read the 25 character Microsoft Windows 7 license key, you can download a Windows 7 ISO file to burn to a DVD or USB flash drive. The version  must match version that came installed on your PC as  listed on the Microsoft COA sticker attached to bottom of laptop. Such as Windows Home Premium.
 
 
You can use the Windows 7 USB/DVD installation tool to convert the ISO file you download. Link and instructions below. You need a  DVD+R or DVD -R . Or a 4 GB flash drive to use the USB method. 
 
 
 
Fwiw-I have better results using Rufus to create a usb flash drive installer with the ISO: https://rufus.akeo.ie/

 

Tutorial: https://youtu.be/VmtRE9LTCOE

 

Use the 25 character key on the COA to activate the installation. 

Next go to your support and driver page to install the drivers you need.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-16-2017 08:45 PM

HP Recommended
P.S. I don't have a recovery disc but I have my product key and serial number but it doesn't seem to make any difference at all.
Was this reply helpful? Yes No

‎05-16-2017 10:34 PM

HP Recommended
If you can read the 25 character Microsoft Windows 7 license key, you can download a Windows 7 ISO file to burn to a DVD or USB flash drive. The version  must match version that came installed on your PC as  listed on the Microsoft COA sticker attached to bottom of laptop. Such as Windows Home Premium.
 
 
You can use the Windows 7 USB/DVD installation tool to convert the ISO file you download. Link and instructions below. You need a  DVD+R or DVD -R . Or a 4 GB flash drive to use the USB method. 
 
 
 
Fwiw-I have better results using Rufus to create a usb flash drive installer with the ISO: https://rufus.akeo.ie/

 

Tutorial: https://youtu.be/VmtRE9LTCOE

 

Use the 25 character key on the COA to activate the installation. 

Next go to your support and driver page to install the drivers you need.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.