I recently reset my HP laptop but now it acting erratically. I'm getting pop ups overlays etc.

[coolwater1]

I recently reset my HP laptop and now it is not working right

[Nal_NR]

Hi @coolwater1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP 17.3-inch laptop is acting erratically with pop-ups and overlays after a reset, it may be due to software issues, potential malware, or incorrect settings. Here are steps to troubleshoot and resolve the problem:

Update Windows:

• Go to Settings > Update & Security > Windows Update.
• Click on Check for updates and install any available updates.

Update Drivers:

• Visit the HP Support website and search for your laptop model.
• Download and install the latest drivers for your device, including chipset, graphics, and other essential drivers.

Run a Malware Scan:

• Open Windows Security by searching for it in the Start menu.
• Go to Virus & threat protection.
• Click Quick scan to check for any immediate threats.
• For a more thorough check, run a Full scan.

Check Installed Programs:

• Go to Settings > Apps.
• Look through the list of installed programs for any that seem unfamiliar or suspicious.
• Uninstall any programs that you do not recognize or did not intentionally install.

Perform a Clean Boot:

• Press Windows + R, type msconfig, and press Enter.
• Go to the Services tab and check Hide all Microsoft services, then click Disable all.
• Go to the Startup tab and click Open Task Manager.
• Disable all startup items.
• Restart your computer and see if the issue persists. If it does not, enable services and startup items one by one to identify the cause.

Reset Your Browser Settings:

• If pop-ups and overlays are mostly appearing while using a web browser, reset the browser settings to default.
• In Chrome, go to Settings > Advanced > Reset and clean up.
• In Firefox, go to Help > Troubleshooting Information > Refresh Firefox.
• In Edge, go to Settings > Reset settings.

Check for Windows Corruption:

• Open Command Prompt as an administrator by searching cmd in the Start menu, right-clicking it, and selecting Run as administrator.
• Type sfc /scannow and press Enter. This will check for and repair any corrupted system files.

Reinstall Windows:

• If none of the above steps work, consider performing a clean installation of Windows.
• Backup your important data.
• Go to Settings > Update & Security > Recovery.
• Select Reset this PC and choose Remove everything for a clean install.

If you continue to experience issues after trying these steps, there may be a deeper hardware issue.

Contacting HP Phone Support for further help would be advisable.

Hope this helps! Keep me posted for further assistance.

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