I reset my HP pavilion 2 in 1. 10.1 inch laptop and it is not turning on fully.

[madtheswine99]

I tried to reset my laptop to factory settings and have the following message; I keep pressing ok, but everytime I switch it back on I get the same message.

[madtheswine99]

Anyone?

[madtheswine99]

Wow all these views and no help.

[madtheswine99]

anyone have any idea?

[Riddle_Decipher · Accepted solution]

@madtheswine99 Greetings from the HP Community!

When you post multiple times the time to respond to you get's delayed as the post reset's each time, posting multiple times may also send your post into the spam box, hence we don't recommend you do that!

That out of the way, here's what you need to know & do, to resolve this issue:

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

(Also, I need to know, did you use the HP recovery manager to reset the windows or is it a retail copy of windows?)

1. Turn off the computer.

2. Remove any discs and USB devices.

3. Remove memory cards from the card reader slot.

4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

• If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

• If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[madtheswine99]

Ok got the laptop rebooted, but now  I get a dialogue box stating it cannot find an audio device. Any help you can give me on this.

[Riddle_Decipher]

@madtheswine99 Perhaps, you can tell me which step got you into the device, and we can work on the audio issue accordingly? did you have to reset windows again?

Also, try updating the audio, bios and chipset drivers in the mean time: click here to find and install the same

keep me posted.

[madtheswine99]

Yes I had to reset windows, but the speakers have came on after I switched off and back on again, so everything is good.

[asmita6658]

Hi @madtheswine99

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!