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- I set my laptop reset but show press f1 .but I do just sound...

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03-22-2020 08:52 AM - edited 03-22-2020 08:52 AM
This is NOT a criticism directed at YOU, but I really wish folks would quit routinely doing Factory Resets in attempts to repair an ailing PC. Not only does it rarely fix the PC, if there is an underlying hardware issue with the PC, it will make matters worse by leaving the PC in an unusable state.
The HP Factory Reset function relies critically on the contents of the Recovery partition being intact. If those contents get corrupted, which can happen either due to hard drive failing or due to Win10 Upgrade from an older OS, the reset simply will not work.
From your comments, it sounds like this happened to you -- as a reset can LOOK like it worked, but when you then reboot and start using the PC, you discover problems.
You would need to consider doing a Fresh Install from new Windows media as that will rewrite all the system files and drivers and should give you back a working PC.
I am a volunteer and I do not work for, nor represent, HP