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HP Recommended
Hewlett Packard 15-ay061nr
Microsoft Windows 10 (64-bit)

   What I did was knock over a glass of Iced tea onto my keyboard.  Yeah, I know I did a dumb thing, but let's move on from that.

   I did a test on the memory (twice) and both times it said "Passed".

   What it does say before the test is:

 

Boot Device Not Found

 

Please install an operating system on your hard disk

 

Hard Disk <3FO>

 

F2 System Diagnostics

 

For more information, please visit:  www.hp.com/go/techcenter/startup

 

Any ideas on what I should do now, because right now the laptop is useless.  I can't even remove the hard drive ( I thought I could dry it out).  I don't even see the hard drive from the outside. 

 

SOS

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@NeedsHelpInNH

Here are some tips on dealing with water damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...
 
However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.
 
The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.
 
And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) water damage is NOT covered under the warranty.
 
If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
 
If you live outside the U.S., here is a link to  HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

@NeedsHelpInNH

Here are some tips on dealing with water damage: http://www.makeuseof.com/tag/you-just-spilled-water-or-coffee-on-your-laptop-heres-what-you-should-d...
 
However ... it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.
 
The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.
 
And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) water damage is NOT covered under the warranty.
 
If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
 
If you live outside the U.S., here is a link to  HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.